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FAQ and helpful information

Can I just arrive at Amazona Zoo without a booking?

No. You must book online through our website. This booking will give you a time slot in which to arrive and a booking reference which must be shown to gain entry. If you are unable to get access to the internet, telephone 01263 510741.

Is there a maximum amount of people that can be booked at one time?

Yes, please keep your group to a maximum of 6 people, this is in line with latest Government policy. If you have a larger group please phone us. Telephone 01263 510741 and we will assist you.

I don’t have internet access, what can I do to book? my tickets?

Please telephone 01263 510741.

I’m a Member, do I still need to book?

If you are one of our Members then you must still book online to get your time slot. There is a section on our new system for members to book. Your membership card must be shown on arrival with supporting ID

I'm not sure I am still a member/I was going to join but didn't get the chance.

Just check the date on your membership card to see if it is still in date. If you want to buy a membership, you can through the online booking system. You will be given a time slot to come up and collect your card.

Can I book my ticket on arrival at the zoo?

No, All tickets must be booked in advance online. This is essential so that we can safely manage the number of people visiting the zoo each day.

Can I visit the zoo if I am a new Amazona Zoo member?

Yes, all members can visit the zoo as long as you have pre-booked your tickets online and arrive at the time slot stated on your ticket. All members must bring their membership card as well as photographic ID. If you have paid for a membership whilst the zoo is closed, your pass is at the zoo for you to collect. You must book in advance so just click on members free of charge section on the booking form, to get your time slot.

I have a membership, can I bring a guest with me who is not a member?

Yes. All members of your group must be booked in online. Maximum number of people in a group is 6 people.

I have membership for Banham Zoo/Africa Alive!/Thrigby/Jimmy's Farm/Raptor Foundation/Linton Zoo/GY Sealife Centre/Woodside Wildlife Park/Paradise Wildlife Park, Shrepwreth, can we still get 20% off?

Yes, please go to the booking form and you will see a section relevant to this. Book in all members of your group, maximum number in group is six. You must be a valid member of the above zoos to qualify for the 20% off offer. Valid membership card from qualifying zoo must be shown on arrival along with supporting ID.

I have booked but now cannot attend, what can I do?

Once tickets are booked they are non transferable and non refundable.

What do I do when I arrive?

Once booked, you will be given a 15 minute timed slot on the date of your choice, please arrive promptly at your allotted time and come to the Reception. Remember we are only taking card payments!

Can we walk around the zoo like normal?

No you must stay to the one way system that has been put in place. All the animals will be visable from the route we have set.

Is the Tropical House open?

Yes, we are pleased to inform you that the the Tropical House is now open!

What's on?

To open safely and protect our staff and visitors, we will not be doing any feed talks, talk times, animal experiences or presentations – this is to stop crowds gathering in the Park.

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Group Bookings

We are accepting school visits and club parties. There is disabled access at Amazona Zoo. All designated concrete paths are wheelchair friendly, but bare in mind the gravel paths can be rocky. All areas are wheelchair accessible, with slopes and ramps to the main areas. The Zoo offers concessions to carers, when accompanying disabled person. Carers receive free entry* accompanying a full priced paying disabled person. Any supporting ID / documentation or the carer is much appreciated. Please contact us on 01263 510 741 for more details.

Birthday Parties

Please call us for the latest information.

Jungle Tumbles

The indoor play area is now open.

Feeding Times

The regular animal feeding will no longer be happening until we receive further notice from the Government Guidelines.

Jungle Cafe

Open daily from 10:00am, serving a limited takeaway menu only which will be available from a service hatch to the side of the Café. Card payments only.

Gift Shop

You can buy your unique Amazona gift or memento from your day out in our lovely and well equipped gift shop. Only six people are allowed in the shop at one time. Please wear a face covering in our shop. Children under 11 and those with certain disabilities are exempt. It’s stocked full with unusual items and souvenirs to remind you of your day out at the zoo. We stock fair-trade and local products along with items that help fund conservation projects around the world. We are taking card payments only throughout the zoo.

Is the Outdoor Rainforest Springs open?

The outdoor play area is now open.

Car Park

Free car parking all day.

Pets

Only assistance dogs are allowed in the zoo.

Disability Access

There is disabled access at Amazona Zoo. All designated concrete paths are wheelchair friendly, but bare in mind the gravel paths can be rocky. All areas are wheelchair accessible, with slopes and ramps to the main areas.

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Can the animals contract the virus? What are you doing to protect them?

Global experts currently do not know all of the effects COVID-19 has on humans and animals. We have been closely monitoring the situation and following the recommended guidelines provided by the UK Government and World Health Organisation (WHO), and Amazona Zoo staff have been keeping an eye on the latest research and evidence with the aim of trying to understand how the virus may affect animals. Our expert team of keepers and on hand vets are taking every precaution to ensure the safety of all animals and staff at the zoo, and strict biosecurity measures are in place (and have been for a very long time!). During this difficult time, our dedicated team continues to ensure that all animals under their care enjoy the same amount of love and attention that they are used to receiving all year round.

Are there any other changes?

You will notice some perspex sections at some of the animals enclosures, this is just an added precaution we have taken and the animals can still be seen.

Do I need to wear a mask, gloves or PPE?

Indoor areas, yes please. We require everyone, unless you are exempt or under 11, to wear face coverings in all indoor areas. Outdoors it is our discretion to wear a face covering. We have provided additional hand sanitising stations all around the Park, by gates and toilet blocks. Do make use of handwashing facilities.

Is there anything else I need to consider before I visit?

Please check our website for further info. Do not visit if you feel unwell in any way or if someone in your household has had Covid19 in the last 14 days or if you know you have been in contact with someone who has tested positive.

Carers

The Zoo offers concessions to carers, when accompanying disabled person. Carers receive free entry* accompanying a full priced paying disabled person. Any supporting ID / documentation or the carer is much appreciated. Please contact us on 01263 510 741 for more details.

By Car

Plan your journey to Cromer, then follow the brown AMAZONA ZOO signage. Sat Nav Users: Enter NR27 9JG This postcode can also be used in online route planners.

By Rail

To Cromer or Roughton Road. For more info visit Trainline: https://www.thetrainline.com for tickets or call National Rail Enquiries: 08457 48 49 50. http://www.nationalrail.co.uk

By Bus

Sanders bus services run to Cromer, Roughton Road from North Walsham (with connections to Norwich and Gt Yarmouth) and Holt Sanders helpline: 01263 712 800.

Walking or Biking

Please follow brown ZOO signage from Cromer Tourism Office.